Terms and Conditions

1. Introduction

Welcome to Mugateo.com. These Terms and Conditions govern your use of our website and the services we provide related to shoe repair and leather goods restoration, including shoes, bags, belts, leather jackets, and other accessories. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.

2. Definitions

Throughout these Terms and Conditions, the terms "we", "us", "our", and "Mugateo" refer to Mugateo.com. "Service" refers to the repair and restoration services we provide for shoes and leather goods. "Website" refers to Mugateo.com. "You" refers to the individual accessing our website and/or using our services.

3. User Obligations

By using our website and services, you agree to:

• Provide accurate and complete information when submitting service requests or creating accounts
• Use our website and services only for lawful purposes and in accordance with these Terms
• Not engage in any activity that could damage, disable, or impair the functionality of our website
• Not attempt to gain unauthorized access to any part of our website or systems
• Be responsible for all items submitted for repair, including ensuring they are free from illegal substances or contraband
• Pay all applicable fees for services rendered in a timely manner
• Collect repaired items within 60 days of notification that repairs are complete, after which storage fees may apply
• Accept that items left unclaimed for more than 180 days may be disposed of or sold to recover costs

4. Service Limitations

While we strive to provide high-quality repair services, you acknowledge and agree that:

• Not all damage can be fully repaired, and results may vary based on the condition of the item
• We reserve the right to refuse service for items that, in our professional judgment, cannot be reasonably repaired
• Repair timeframes are estimates only and may be extended due to material availability, complexity of repair, or other factors
• Some repairs may alter the appearance of the original item, particularly for heavily damaged items
• We cannot guarantee exact color matching for dyes, polishes, or replacement materials
• We are not responsible for any pre-existing damage or defects not noted at the time of service intake
• Service availability may vary and is subject to change without notice

5. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Mugateo.com and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. Our name, logo, and all related product and service names are trademarks of Mugateo.com. You agree not to display or use these in any manner without our prior written permission.

6. Liability Limitations

To the maximum extent permitted by law:

• Our liability for any item submitted for repair is limited to the lesser of the repair cost or the declared value of the item at intake
• We are not liable for any indirect, consequential, or incidental damages arising from the use of our services
• Our total liability shall not exceed the amount paid by you for the specific service in question
• We are not responsible for items left unclaimed beyond the specified collection period
• We assume no liability for damage that may occur during the repair process that is a reasonable consequence of the necessary repair procedures
• We are not liable for any loss or damage to items due to events beyond our reasonable control, including but not limited to natural disasters, fire, theft, or vandalism

7. Dispute Resolution

Any dispute arising from or relating to these Terms and Conditions or our services shall be resolved as follows:

• We encourage you to first contact us directly to attempt to resolve any concerns amicably
• If direct resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the applicable commercial arbitration rules
• The arbitration shall be conducted in the jurisdiction where our primary business is located
• The arbitration shall be conducted in the Russian or English language, as appropriate
• The decision of the arbitrator shall be final and binding on both parties
• You agree to waive any right to participate in class action lawsuits against us

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website or services after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for changes.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where our primary business is located, without regard to its conflict of law provisions.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.

12. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Mugateo.com regarding your use of our website and services, superseding any prior agreements.