Privacy Policy

1. Introduction

Welcome to Mugateo.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to shoe repair, leather goods repair, and other accessory repair services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. By accessing our website and utilizing our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, express interest in obtaining information about our services, or otherwise contact us. The personal information we collect may include:

Name, email address, phone number, and address
Order information and history related to repair services
Payment information (processed through secure third-party payment processors)
Communications and correspondence with us
Feedback and testimonials you provide about our services

Additionally, we automatically collect certain information when you visit our website, including:

IP address and browser type
Device information
Pages visited and time spent on our website
Referral sources
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various business purposes, including:

Providing, operating, and maintaining our website and services
Processing and fulfilling orders for leather and shoe repair services
Communicating with you about your repair orders, including status updates
Responding to your inquiries and customer service requests
Sending you service-related notices and administrative messages
Improving our website functionality and user experience
Developing new products, services, and features
Conducting data analysis and research to improve our services
Preventing fraudulent transactions and monitoring against theft
Complying with legal obligations

We process your personal information for these purposes in reliance on our legitimate business interests, to perform a contract with you, with your consent, and/or for compliance with our legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the basic functionality of our website
Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
Functionality cookies: Enable us to personalize content and remember your preferences
Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers: We may share your data with third-party vendors, service providers, and contractors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and/or that of our customers or others.

We do not sell or rent your personal information to third parties.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When we no longer need to process your personal information for the purposes outlined in this Privacy Policy, we will delete or anonymize your information, or if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical, and organizational security measures.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us through our website. We will respond to your request within the timeframe required by applicable law.

9. GDPR Compliance

For users in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing your personal information include:

Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as providing repair services you have ordered.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud, provided these interests are not overridden by your rights and freedoms.
Legal Compliance: Processing is necessary for compliance with a legal obligation to which we are subject.
Consent: You have given consent to the processing of your personal data for specific purposes.

If you are located in the EEA and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete that information. If you believe we have collected personal information from a child under 16, please contact us.

11. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.